Privacy Policy

1. Who we are

Rekha's Kitchen ("we", "us", "our") is a home-kitchen food delivery service based in Mumbai, Maharashtra, India. We operate the website and mobile-accessible platform at this domain.

2. Information we collect

When you use our services, we may collect the following:

• Account information — name, email address, phone number and delivery address provided during registration.
• Order information — dishes ordered, delivery date, payment method and order history.
• Communication data — messages sent via the contact form.
• Usage data — pages visited, browser type and device information (collected automatically).

3. How we use your information

• To process and deliver your orders.
• To send order confirmations and delivery updates via SMS or WhatsApp.
• To respond to your queries and support requests.
• To improve our menu, service quality and website experience.
• To send occasional menu updates or offers (only if you opted in).

4. Data sharing

We do not sell, rent or trade your personal information. We may share data with trusted service providers (e.g. SMS/WhatsApp delivery via Twilio) strictly to operate our service. These providers are bound by confidentiality obligations.

5. Data retention

We retain your account and order data for as long as your account is active or as needed to provide services. You may request deletion of your account at any time by contacting us.

6. Security

We use industry-standard measures (HTTPS encryption, hashed passwords, secure sessions) to protect your data. However, no method of transmission over the internet is 100% secure.

7. Your rights

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and associated data.
• Opt out of marketing communications at any time.

To exercise any of these rights, email us at hello@rekhaskitchen.in.

8. Cookies

Our website uses session cookies to keep you logged in and remember your cart. We do not use third-party tracking or advertising cookies.

9. Changes to this policy

We may update this policy occasionally. Changes will be posted on this page with an updated date. Continued use of our service after changes constitutes acceptance.

10. Contact us

For any privacy-related questions, contact us at hello@rekhaskitchen.in or call +91 88501 98925.