Terms of Use

1. Acceptance of terms

By accessing or using the Rekha's Kitchen website and placing orders, you agree to be bound by these Terms of Use. If you do not agree, please do not use our service.

2. Our service

Rekha's Kitchen is a home-kitchen food delivery service operating in Mumbai. We prepare and deliver freshly cooked vegetarian meals based on orders placed through this platform.

Delivery is available for selected areas in Mumbai. Delivery is fulfilled on the date selected at checkout — same day or next available day.

3. Orders and payment

• Orders are confirmed upon placement and cannot be cancelled after preparation has started.
• Payment is currently accepted via Cash on Delivery only.
• Prices displayed on the website are inclusive of applicable taxes.
• We reserve the right to refuse or cancel any order at our discretion (e.g. delivery area unavailable).

4. Cancellations and refunds

• Cancellations must be requested before the order is prepared. Contact us immediately via phone or WhatsApp.
• Once food preparation has begun, cancellations are not accepted.
• In the event of a quality issue with your order, please contact us within 2 hours of delivery with a description and photograph. We will assess and offer a resolution at our discretion.

5. Food allergies and dietary requirements

Rekha's Kitchen is a 100% vegetarian kitchen. While we take care to avoid cross-contamination, our kitchen handles ingredients including dairy, nuts, gluten and other allergens. Customers with severe allergies should exercise caution and contact us before ordering.

6. User accounts

• You must provide accurate information when creating an account.
• You are responsible for maintaining the security of your account credentials.
• We may suspend or terminate accounts that violate these terms.

7. Intellectual property

All content on this website — including text, images, logos and design — is the property of Rekha's Kitchen. You may not copy, reproduce or distribute any content without prior written permission.

8. Limitation of liability

Rekha's Kitchen shall not be liable for any indirect, incidental or consequential damages arising from the use of our service, including delays, quality issues or technical failures beyond our reasonable control.

9. Governing law

These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

10. Contact us

For questions about these terms, contact us at hello@rekhaskitchen.in or call +91 88501 98925.